Can I order the delivery to my working place?
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Can I order the delivery to my working place?
Certainly, and, in fact, sometimes it's more useful to receive the DVDs at work. However, you need to remember to have the DVDs when we deliver the new ones.

How can I get the rented movies?
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How can I get the rented movies?
You can rent the movies delivered to your door within Budapest so that you don't have to move out to get the lates DVD releases. However, if you prefer receiving the movies in person, you can do so in our in-store Receipt Points in Budapest, Debrecen and Kecskemét.

My subscription hasn't expired yet, however, the system tells me that I need to pay the fee. Why?
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My subscription hasn't expired yet, however, the system tells me that I need to pay the fee. Why?
To avoid being late with the fee, the system automatically requires that you pay it a couple days before the end of the subscription period. This doesn't mean that you lose these couple days, the next subscription period always starts when the previous ends.

How can I return the movies?
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How can I return the movies?
You don't have to bother about that. When you've watched the movies, simply place another order, and you can return the movies when receiving the new ones.

I can't place an order on the rental site. Why is that?
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I can't place an order on the rental site. Why is that?
The reason for this might be that you don't have any available movies in your wishlist. When placing your first order you need to have at least 3 available disks in your wishlist.

How much is the renting of a DVD?
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How much is the renting of a DVD?
You don't have to pay the regular rental fee. You only have to pay the monthly fee which includes unlimited rental so that you can always rent 3 DVDs at the same time.

When does the subscription month begin and end?
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When does the subscription month begin and end?
The first month of subscription begins on the day when the fee is paid (which is the day of receiving the first three DVDs) and ends on the same day of the next month. The following months of subscriptions are calculated the same way.

How many DVDs can I rent at the same time?
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How many DVDs can I rent at the same time?
The monthly fee includes the renting of 3 DVDs at the same time, and after watching them, you can order the next ones. When delivering the movies, we return the ones you've got.

When is the status of my order updated?
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When is the status of my order updated?
After delivering your DVDs, the status might not be updated on the same day, due to technical issues.

I wasn't available at the delivery time, and your deliverer has left a paper about the unsuccessful deliver. What shall I do now?
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I wasn't available at the delivery time, and your deliverer has left a paper about the unsuccessful deliver. What shall I do now?
This means that we tried to deliver the movies, but we couldn't find you so your order has been cancelled. You need to place another order to get the movies.

When are the DVDs delivered?
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When are the DVDs delivered?
When placing the order, you can select the day of the delivery. The available dates always depend on the orders of the other customers.

Can I receive the movies in person, in a store?
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Can I receive the movies in person, in a store?
Yes, you can get the movies in our Receipt Points, int Budapest, Debrecen and Kecskemét.

When can I receive the movies in the Receipt Points?
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When can I receive the movies in the Receipt Points?
You can receive the movies on the selected day during the opening hours of the given Receipt Points. When placing your order, you can see the opening ours of each Receipt Point.

What is the meaning of the CVC2/CVV2 code?
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What is the meaning of the CVC2/CVV2 code?
In case of MasterCard the so-called Card Verification Code - in case of Visa the so-called Card Verification Value - is a numerical value stored on the magnetic strip of the card from which it can be established if the card exists. When you buy on the internet you have to specify the so-called CVC2 code, ie the last three numbers of the row of numbers located on the reverse side of Eurocard/MasterCard cards.

What card types can be used for payment?
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What card types can be used for payment?
The embossed cards of VISA Eurocard/Mastercard and certain VISA Electron cards can be used for payment. Use on the internet of VISA Electron cards depends on the issuing bank. VISA Electron type cards issued by CIB can be used for buying on the internet.

Which bank cards are suitable for internet payment?
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Which bank cards are suitable for internet payment?
Any embossed VISA and Eurocard/MasterCard (EC/MC) card provided issuing bank permitted the use of the card for internet payment; as well as webcards specifically dedicated for being used on the internet are suitable.

Is it possible to pay with shopping cards?
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Is it possible to pay with shopping cards?
It is not possible to pay on the internet with point-collecting loyalty cards issued by merchants/ service providers.

Is it possible to pay with co-branded cards?
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Is it possible to pay with co-branded cards?
It is possible to pay on the internet with any co-branded card provided its type is MasterCard or VISA and is suitable for internet payment.

How does the background process of online payment work in the bank?
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How does the background process of online payment work in the bank?
After the buyer selected the method of bank card payment on the merchant’s or service provider’s website, as a result of having initiated the payment, the buyer gets to the Bank’s payment page which is equipped with a secure communication channel. The card number, the date of its expiry and the 3-digit validation code – this is located on the signature strip on the reverse side of the card – have to be entered to the payment. It will be you who starts the transaction, from that time on the card undergoes a real-time authorization process in which the genuineness of card data, the coverage and the purchase limit are verified. If all the data are satisfactory, the transaction can be continued and your account keeper (card issuer) bank blocks the payable amount on your card. The amount will be debited on your account (deducted) in a few days, depending on the account keeping bank.

Bankkártyás fizetésről szóló vásárlói tájékoztató.